3. TERMS OF SERVICE

Last updated: [DATE]

These Terms govern your use of myorah.in (the "Site") and any purchase you make from it. The Site is operated by [LEGAL ENTITY NAME] ("Myorah", "we", "us"), with its registered office at [REGISTERED ADDRESS].

By browsing or buying from the Site, you agree to these Terms. If you don't agree, please don't use the Site.

1. Eligibility

You must be at least 18 years old, or accessing the Site under the supervision of a parent or legal guardian, and capable of entering a binding contract under the Indian Contract Act, 1872.

2. Products and descriptions

Myorah sells fashion jewellery. Our pieces are made from base metals with decorative plating and finishes. They are not precious metal jewellery and are not sold as gold, silver, or hallmarked products.

We describe every product as accurately as we can, including material, plating, and dimensions. However:

• Colour may vary between what you see on screen and the physical piece, depending on your display settings and lighting.
• Handcrafted variation in finish, texture, or stone placement is a characteristic of our pieces, not a defect.
• Plating wears over time. With normal use, plated finishes fade. This is expected behaviour for fashion jewellery and is not covered as a defect. Care instructions are provided with every order and on each product page.

3. Pricing and availability

All prices are in Indian Rupees (₹) and inclusive of applicable taxes unless stated otherwise. We may change prices, withdraw products, or limit quantities at any time without notice.

Listing a product on the Site is an invitation to offer, not an offer. Your order is an offer to buy, and a contract forms only when we confirm dispatch.

If a product is listed at an obviously incorrect price because of a technical or human error, we reserve the right to cancel the order and refund you in full, even after payment.

4. Payment

We accept UPI, debit and credit cards, net banking, and wallets through our payment gateway partner. (Add: "and Cash on Delivery, where available" if you're offering it.) We do not store your card or banking details on our servers.

If a payment fails but money is debited, it is typically reversed by your bank within 5–7 business days. Contact us with the transaction reference if it isn't.

5. Shipping, returns, and refunds

Our Shipping Policy and Refund and Return Policy form part of these Terms.

6. Intellectual property

All content on this Site — product photographs, designs, text, the Myorah name and logo — is owned by or licensed to us and protected under Indian intellectual property law. You may not reproduce, distribute, or use it commercially without our written permission.

7. Acceptable use

You agree not to use the Site to transmit malicious code, scrape or harvest data, impersonate others, place fraudulent orders, or interfere with the Site's operation or security.

We may refuse service, cancel orders, or terminate accounts where we reasonably suspect fraud or abuse — including a pattern of returns or refused COD deliveries inconsistent with genuine use.

8. Limitation of liability

To the extent permitted by law, our total liability for any claim arising from an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses.

Nothing here limits your rights under the Consumer Protection Act, 2019.

9. Third-party links

The Site may link to third-party websites and services. We don't control them and aren't responsible for their content or practices.

10. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time of your order is the one that applies to it.

11. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at [CITY], [STATE].

12. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000:

[GRIEVANCE OFFICER NAME] [LEGAL ENTITY NAME] [REGISTERED ADDRESS] Email: [GRIEVANCE EMAIL] Phone: [SUPPORT PHONE]

Complaints are acknowledged within 48 hours and resolved within one month of receipt.

13. Contact

[LEGAL ENTITY NAME] [REGISTERED ADDRESS] Email: [SUPPORT EMAIL] · Phone: [SUPPORT PHONE] GSTIN: [GSTIN]