Refund policy

1. REFUND AND RETURN POLICY

Last updated: [DATE]

At Myorah, we want you to love what you wear. If something isn't right, this policy explains exactly what you can do about it.

Return window

You may request a return within 7 days of delivery. (Change to 15 days if you'd rather compete on generosity — but see the note at the end of this file first.)

To be eligible, the item must be:

  • Unused, unworn, and undamaged
  • In its original packaging, with the pouch, box, and any tags intact
  • Accompanied by the original invoice or order number

What cannot be returned

For hygiene and safety reasons, we cannot accept returns on:

  • Earrings and nose pins of any kind, unless they arrive damaged or defective
  • Items that have been personalised, engraved, or made to order
  • Items purchased during clearance or final-sale promotions, where marked
  • Items returned without original packaging, or showing signs of wear

How to start a return

Write to us at [SUPPORT EMAIL] or message [SUPPORT PHONE] within the return window, with:

  1. Your order number
  2. The item you'd like to return
  3. Clear photographs of the item and its packaging

We'll confirm your request within 48 hours and arrange the next step.

Pickup and self-shipping

Where your PIN code is serviceable by our courier partners, we'll arrange a free reverse pickup. Please keep the item packed and ready.

If your location isn't serviceable, you may courier the item back to us and we'll reimburse verified shipping costs up to ₹150, credited along with your refund. Please share the courier receipt.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery. We'll arrange a free replacement or a full refund including all shipping charges — your choice.

We strongly recommend recording an unboxing video. It makes damage claims quick to settle for both of us, and in most disputes it's the deciding evidence.

Refund timelines

Once your return reaches us, we inspect it within 2 business days. If approved:

  • Prepaid orders — refunded to your original payment method within 5–7 business days. The time it takes to appear in your account depends on your bank or card issuer.
  • COD orders — refunded by UPI or bank transfer within 5–7 business days. We'll ask for your details when the return is approved. (Delete this line if you aren't offering COD.)

If a return is rejected on inspection, we'll tell you why and ship the item back to you at no charge.

Shipping charges

Original shipping charges and COD fees are not refundable, except where the item was damaged, defective, or incorrectly shipped — in which case we refund everything.

Exchanges

We offer exchanges on ring sizes within the return window, subject to availability. For all other items, please return the original and place a new order — it's faster than an exchange.

Order cancellation

You may cancel any order free of charge before it is dispatched, by contacting us with your order number. Once dispatched, the return process applies instead.

Grievance redressal

If you're unhappy with how a return or refund has been handled, escalate to our Grievance Officer:

[GRIEVANCE OFFICER NAME] [LEGAL ENTITY NAME] [REGISTERED ADDRESS] Email: [GRIEVANCE EMAIL] Phone: [SUPPORT PHONE]

We acknowledge every complaint within 48 hours and resolve it within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.