Privacy policy
Myorah — Final Policies (paste-ready)
How to paste: Shopify Admin → Settings → Policies → open a policy → click the <> (Show HTML) button in the editor toolbar → select all, delete, paste the HTML block below → Save.
Using the HTML view rather than pasting rich text preserves the headings and lists exactly.
Before you paste: search each block for [ADD PHONE NUMBER] and replace it. There are 2 instances in the refund policy, 1 in shipping, 2 in terms. A working contact number is required under the Consumer Protection (E-Commerce) Rules, 2020, and Razorpay's review checks for one.
Also fix, separately: your store contact email is still mayankpatel1221@gmail.com (Settings → Store details). Change it to support@myorah.in once that mailbox exists.
Decisions baked in
| Setting | Value | Change it if |
|---|---|---|
| Return window | 7 days | You'd rather compete on generosity — 15 is the alternative |
| Earrings returnable | No, hygiene grounds | You seal them and allow returns on unbroken seals |
| COD | On | — |
| COD handling fee | ₹49 | — |
| COD order cap | ₹5,000 | You want it lower to limit RTO exposure |
| Free shipping above | ₹999 | Your real AOV settles somewhere else |
| Flat shipping below that | ₹69 | Your Shiprocket rates come in higher |
| Self-ship reimbursement cap | ₹150 | — |
| Jurisdiction | Bengaluru, Karnataka | — |
The three I'd most expect you to revisit are the free-shipping threshold, the flat rate, and the COD cap. All three are guesses until you have real shipping rates and a real average order value.
1 — REFUND AND RETURN POLICY
<p><em>Last updated: 6 September 2026</em></p>
<p>At Myorah, we want you to love what you wear. If something isn't right, this policy explains exactly what you can do about it.</p>
<h2>Return window</h2>
<p>You may request a return within <strong>7 days</strong> of delivery. To be eligible, the item must be:</p>
<ul>
<li>Unused, unworn, and undamaged</li>
<li>In its original packaging, with the pouch, box, and any tags intact</li>
<li>Accompanied by the original invoice or order number</li>
</ul>
<h2>What cannot be returned</h2>
<p>For hygiene and safety reasons, we cannot accept returns on:</p>
<ul>
<li><strong>Earrings and nose pins</strong> of any kind, unless they arrive damaged or defective</li>
<li>Items that have been personalised, engraved, or made to order</li>
<li>Items purchased during clearance or final-sale promotions, where marked</li>
<li>Items returned without original packaging, or showing signs of wear</li>
</ul>
<h2>How to start a return</h2>
<p>Write to us at <strong>support@myorah.in</strong> or call <strong>[ADD PHONE NUMBER]</strong> within the return window, with:</p>
<ol>
<li>Your order number</li>
<li>The item you would like to return</li>
<li>Clear photographs of the item and its packaging</li>
</ol>
<p>We will confirm your request within 48 hours and arrange the next step.</p>
<h2>Pickup and self-shipping</h2>
<p>Where your PIN code is serviceable by our courier partners, we will arrange a <strong>free reverse pickup</strong>. Please keep the item packed and ready.</p>
<p>If your location is not serviceable, you may courier the item back to us and we will reimburse verified shipping costs up to <strong>₹150</strong>, credited along with your refund. Please share the courier receipt.</p>
<h2>Damaged, defective, or wrong items</h2>
<p>If your order arrives damaged, defective, or is not what you ordered, contact us within <strong>48 hours of delivery</strong>. We will arrange a free replacement or a full refund including all shipping charges, whichever you prefer.</p>
<p>We strongly recommend recording an unboxing video. It makes damage claims quick to settle for both of us.</p>
<h2>Refund timelines</h2>
<p>Once your return reaches us, we inspect it within <strong>2 business days</strong>. If approved:</p>
<ul>
<li><strong>Prepaid orders</strong> are refunded to your original payment method within <strong>5 to 7 business days</strong>. The time it takes to appear in your account depends on your bank or card issuer.</li>
<li><strong>Cash on Delivery orders</strong> are refunded by UPI or bank transfer within <strong>5 to 7 business days</strong>. We will ask for your details when the return is approved.</li>
</ul>
<p>If a return is rejected on inspection, we will tell you why and ship the item back to you at no charge.</p>
<h2>Shipping charges</h2>
<p>Original shipping charges and Cash on Delivery handling fees are <strong>not refundable</strong>, except where the item was damaged, defective, or incorrectly shipped, in which case we refund everything.</p>
<h2>Exchanges</h2>
<p>We offer exchanges on <strong>ring sizes</strong> within the return window, subject to availability. For all other items, please return the original and place a new order.</p>
<h2>Order cancellation</h2>
<p>You may cancel any order free of charge before it is dispatched, by contacting us with your order number. Once dispatched, the return process applies instead.</p>
<h2>Grievance redressal</h2>
<p>If you are unhappy with how a return or refund has been handled, please escalate to our Grievance Officer:</p>
<p><strong>Suravi Dey</strong><br>Wearedge Private Limited<br>MOH, Kempapura, Yemlur, Bengaluru, Karnataka 560037<br>Email: support@myorah.in<br>Phone: [ADD PHONE NUMBER]</p>
<p>We acknowledge every complaint within <strong>48 hours</strong> and resolve it within <strong>one month</strong> of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.</p>
2 — SHIPPING POLICY
<p><em>Last updated: 6 September 2026</em></p>
<h2>Where we ship</h2>
<p>We currently ship across India only. We do not offer international shipping at this time.</p>
<h2>Order processing</h2>
<p>Orders are packed and dispatched within <strong>1 to 2 business days</strong> of confirmation. Orders placed on Sundays or public holidays are processed on the next business day.</p>
<p>You will receive a tracking link by email and SMS as soon as your order ships.</p>
<h2>Delivery timelines</h2>
<ul>
<li>Metro cities: 3 to 5 business days</li>
<li>Rest of India: 5 to 8 business days</li>
<li>Remote and North-East PIN codes: 7 to 12 business days</li>
</ul>
<p>These are estimates from the date of dispatch, not the date of order. Delivery may take longer during festive periods, sale events, or in the event of weather disruption, strikes, or other circumstances outside our control.</p>
<h2>Shipping charges</h2>
<ul>
<li><strong>Free shipping</strong> on all prepaid orders above <strong>₹999</strong></li>
<li>A flat rate of <strong>₹69</strong> applies to prepaid orders below that value</li>
<li><strong>Cash on Delivery</strong> carries an additional handling fee of <strong>₹49</strong></li>
</ul>
<p>All charges are shown at checkout before you pay. There are no hidden fees.</p>
<h2>Cash on Delivery</h2>
<p>Cash on Delivery is available on most serviceable PIN codes, up to an order value of ₹5,000. Availability is confirmed at checkout. We may decline Cash on Delivery on an order or an address where deliveries have previously been refused.</p>
<h2>Courier partners</h2>
<p>We ship through established logistics partners including Delhivery, Blue Dart, XpressBees, and Ekart. The partner assigned to your order depends on your PIN code.</p>
<h2>Tracking your order</h2>
<p>Your tracking link becomes active within 24 hours of dispatch. If it has not updated after that, write to <strong>support@myorah.in</strong> with your order number and we will follow it up for you.</p>
<h2>Delivery address</h2>
<p>Please double-check your address and phone number at checkout. We cannot change the address once an order is dispatched. Orders returned to us because of an incorrect or incomplete address will be reshipped only after reshipping charges are paid.</p>
<h2>Failed delivery attempts</h2>
<p>Our courier partners attempt delivery up to <strong>three times</strong>. Please stay reachable on the phone number you provided. If all attempts fail, the order returns to us and we will contact you to arrange either a reship, with charges, or a refund of the product value less shipping.</p>
<h2>Packaging</h2>
<p>Every Myorah piece ships in a protective pouch inside a rigid box, sealed in tamper-evident packaging. If the outer packaging appears opened or damaged on arrival, please refuse delivery or record an unboxing video before opening.</p>
<h2>Contact</h2>
<p><strong>Wearedge Private Limited</strong><br>MOH, Kempapura, Yemlur, Bengaluru, Karnataka 560037<br>Email: support@myorah.in<br>Phone: [ADD PHONE NUMBER]</p>
3 — TERMS OF SERVICE
<p><em>Last updated: 6 September 2026</em></p>
<p>These Terms govern your use of <strong>myorah.in</strong> (the "Site") and any purchase you make from it. The Site is operated by <strong>Wearedge Private Limited</strong> ("Myorah", "we", "us"), with its registered office at MOH, Kempapura, Yemlur, Bengaluru, Karnataka 560037.</p>
<p>By browsing or buying from the Site, you agree to these Terms. If you do not agree, please do not use the Site.</p>
<h2>1. Eligibility</h2>
<p>You must be at least 18 years old, or accessing the Site under the supervision of a parent or legal guardian, and capable of entering a binding contract under the Indian Contract Act, 1872.</p>
<h2>2. Products and descriptions</h2>
<p>Myorah sells <strong>demi-fine jewellery</strong>, made principally from stainless steel, with some pieces finished with a bonded PVD coating. Our pieces are <strong>not solid precious metal jewellery</strong> and are not sold as gold, silver, or hallmarked products.</p>
<p>We describe every product as accurately as we can, including material, finish, and dimensions. Please note:</p>
<ul>
<li><strong>Colour may vary</strong> between what you see on screen and the physical piece, depending on your display settings and lighting.</li>
<li><strong>Minor variation</strong> in finish, texture, or stone placement is a characteristic of the pieces, not a defect.</li>
<li><strong>Coated finishes change with wear.</strong> PVD coatings are durable but not permanent, and gradual change over extended wear is normal rather than a defect. Care instructions are provided with every order and on each product page.</li>
</ul>
<h2>3. Pricing and availability</h2>
<p>All prices are in Indian Rupees and inclusive of applicable taxes unless stated otherwise. We may change prices, withdraw products, or limit quantities at any time without notice.</p>
<p>Listing a product on the Site is an invitation to offer, not an offer. Your order is an offer to buy, and a contract forms only when we confirm dispatch.</p>
<p>If a product is listed at an obviously incorrect price because of a technical or human error, we reserve the right to cancel the order and refund you in full, even after payment.</p>
<h2>4. Payment</h2>
<p>We accept UPI, debit and credit cards, net banking, and wallets through our payment gateway partner, and Cash on Delivery where available. We do not store your card or banking details on our servers.</p>
<p>If a payment fails but money is debited, it is typically reversed by your bank within 5 to 7 business days. Contact us with the transaction reference if it is not.</p>
<h2>5. Shipping, returns, and refunds</h2>
<p>Our <a href="/policies/shipping-policy">Shipping Policy</a> and <a href="/policies/refund-policy">Refund and Return Policy</a> form part of these Terms.</p>
<h2>6. Intellectual property</h2>
<p>All content on this Site, including product photographs, designs, text, and the Myorah name and logo, is owned by or licensed to us and protected under Indian intellectual property law. You may not reproduce, distribute, or use it commercially without our written permission.</p>
<h2>7. Acceptable use</h2>
<p>You agree not to use the Site to transmit malicious code, scrape or harvest data, impersonate others, place fraudulent orders, or interfere with the Site's operation or security.</p>
<p>We may refuse service, cancel orders, or terminate accounts where we reasonably suspect fraud or abuse, including a pattern of returns or refused Cash on Delivery deliveries inconsistent with genuine use.</p>
<h2>8. Limitation of liability</h2>
<p>To the extent permitted by law, our total liability for any claim arising from an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses.</p>
<p>Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.</p>
<h2>9. Third-party links</h2>
<p>The Site may link to third-party websites and services. We do not control them and are not responsible for their content or practices.</p>
<h2>10. Changes to these Terms</h2>
<p>We may update these Terms from time to time. The version published on this page at the time of your order is the one that applies to it.</p>
<h2>11. Governing law and jurisdiction</h2>
<p>These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.</p>
<h2>12. Grievance Officer</h2>
<p>In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000:</p>
<p><strong>Suravi Dey</strong><br>Wearedge Private Limited<br>MOH, Kempapura, Yemlur, Bengaluru, Karnataka 560037<br>Email: support@myorah.in<br>Phone: [ADD PHONE NUMBER]</p>
<p>Complaints are acknowledged within <strong>48 hours</strong> and resolved within <strong>one month</strong> of receipt.</p>
<h2>13. Contact</h2>
<p><strong>Wearedge Private Limited</strong><br>MOH, Kempapura, Yemlur, Bengaluru, Karnataka 560037<br>Email: support@myorah.in<br>Phone: [ADD PHONE NUMBER]</p>
What changed from the earlier draft, and why
The Terms no longer describe your products as plated base metal. The old wording said pieces are "made from base metals with decorative plating" and that "plating wears over time." That was written before I'd read your catalogue. It's inaccurate for stainless steel, and it actively undersells you — it reads as a disclaimer for cheaper goods than you're selling. The replacement describes demi-fine stainless steel with bonded PVD, and frames coating change over extended wear as normal rather than defective. Same legal protection, correct product.
No waterproofing claim anywhere in the policies. Your product copy claims waterproof and tarnish-resistant, but that's verbal from the supplier and undocumented. Putting it in a policy document would make it a formal representation. Once you have the steel grade and PVD spec in writing, it belongs on the product page and in the metafields, not here.
COD is fully written in rather than marked optional: order cap, handling fee, refund route for COD orders, and a clause letting you decline COD to addresses with a history of refused deliveries. That last one is your only real lever against RTO abuse, and it has to be in the terms before you can act on it.
GSTIN is omitted. Add it to the contact blocks in all three once you have it. If Wearedge is already GST-registered, that line should go in before you apply to Razorpay.
Not legal advice. These are drafts on standard Indian e-commerce practice. Have a lawyer read the liability clause and section 2 of the Terms before you scale.